Change an order
Redirect an order
Cancel an order
Cancel a gift card

Can I change my order?

We prepare your order very quickly. Thus, we cannot modify it once you have placed it. This includes changing an item in the order, the delivery option, the delivery address or the payment method.

How can I redirect my parcel?

Although it is not possible to change the delivery address once the order has been placed, there are other delivery options that you can agree upon with some of our French carriers, including delivery to a neighbor, to a safe location, or collection at a specific location. These options differ depending on the carrier.

By following the link in the delivery email sent by our carrier or the tracking link in the “My orders” tab in “My account“, you can view and agree upon other available delivery options.

Can I cancel my order?

You can cancel your order within a specific timeframe that depends on the delivery method you selected:

• Express delivery: 15 minutes after finalizing your order.
• Standard delivery: 60 minutes after finalizing your order.
• If one of your products is sold and delivered by one of Vase Gallery’s partner brands: 10 minutes after finalizing your order.

You will no longer be able to cancel your order after this timeframe has passed.

How can I cancel my order?

1. Go to “My orders” to view your recent orders.
2. Click the “Cancel/View” button located next to your order.

If the button does not appear, it is too late to cancel the order. However, once you receive the order, you can return items you do not wish to keep to get a refund. You will find more information about the return process here.

Please note that if you have cancelled your order via “My Account“, we have not charged your account, but the funds may have been reserved by your payment provider. Please allow up to 10 business days for the funds to become available again.

How can I cancel a gift card?

If you purchase a gift card, you have 30 minutes to cancel it. Simply follow the instructions above.

If you provided an incorrect email address, we will change it for you. Simply contact us here.

Did you receive a gift card as a gift? Ask the person who purchased the gift card to contact Vase Gallery’s customer service team.